Bank Online Securely
Your online security is important to us!
MAXA offers the following ways to maximize your online security.
All online transactions with CU@HOME are encrypted. The information travelling between your computer or phone and a server is translated into unreadable messages. Scrambling data into an unreadable format makes it difficult for unauthorized individuals to obtain. Once the destination is reached, the messages are decrypted back into useable material.
128-Bit Secure Sockets Layer (SSL) Encryption
To access our services, your browser must also support 128-bit Secure Sockets Layer (SSL) encryption. All browsers CU@HOME supports meet this requirement. If yours doesn’t, please download the appropriate encryption support from your browser’s supplier. Keeping your browser up-to-date, does a better job keeping your data safe.
A higher level verification process is another added security feature to our online banking. A rotation of three security questions makes it harder for unauthorized people to gain access.
Three tries and you’re locked out!
To ensure it is you logging into your account, we have a three strikes you’re “out” policy. Three unsuccessful login attempts and you will be locked out of online banking. This is for your protection. A quick phone call to 1-866-366-6296 or email to can have your account reset promptly.
Our direct alerts will let you know when important changes are made to your CU@HOME information. These alerts add another level of security to your account. You need to monitor these and report any potential fraudulent activity as soon as it happens. If you receive an alert but did not perform a change in Internet Banking, contact us immediately and we can address your concerns and take the appropriate steps to fix things.
Signing up for Direct Alerts:
1. Login to CU@HOME Internet Banking.
2. Navigate to the Messages and Alerts tab, click on Manage Alerts to display the Mobile Alerts page. Choose Register for Alerts.
3. You will be asked to accept the Alerts Agreement before completing your registration.
4. From here, add an email contact, phone contact (or both!) and follow the instructions received in the confirmation email or text.
5. Next, select account nicknames and choose which alerts you’d want to get.
6. Managing Your Alerts Service.